Thank you for shopping at envisio. We want to ensure you are satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns

• Standard Items: You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Custom/Bespoke Solutions: Please note that bespoke lighting solutions, custom-built pixel control kits, or items modified to your specific requirements are generally non-returnable unless they arrive damaged or faulty.

2. Faulty or Damaged Items

• If you receive a faulty or damaged product, please contact us immediately at sales@envisioav.co.uk with your order number and photos of the damage.

• We will arrange for a replacement or a full refund, including any applicable shipping costs.

3. Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item.

• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

4. Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty.

• Shipping costs are non-refundable. If you receive a refund, the cost of original shipping may be deducted from your refund.

5. Software & Digital Downloads

• Due to the nature of digital products, software licenses (such as MADRIX or DiGidot configurations) are non-refundable once the license key has been issued or activated.

6. How to Start a Return

To initiate a return, please contact our team:

• Email: [email protected]

• Address: Unit 3 Tower View Developments, Darwen, Lancashire BB3 3RU, UK